DO YOU HAVE ANY QUESTIONS OR FEEDBACK?

Question 1 - First impression - When you first sighted the store from the outside what were your first impressions?
Store front is attractive and welcoming? Store front is OK? Store front is not attractinve, not appealing? Under normal circumstances you might not enter?

Question 2 - How did staff greet you when you entered the store?
Very welcoming - staff greeted you, said hello and made you feel welcome? Staff acknowledged you had entered thes store and made some attempt to greet you? Poor,staff took a while to acknowledged you had entered the store and did not pay much attention to you? Very poor - staff did not acknowledged you at all; you had to request their attention?

Question 3 - Service - Did staff advise how long your meal would take to prepare
Yes No

Question 4 - Service - Did staff thank you when accepting your money?
Yes No

Question 5 - Service - Did staff use the word please if they asked you to wait?
Yes No

Question 6 - Service - Did staff thank you when you departed
Yes No

Question 7 - Decor- What was your impression of the interior of the store thinking about the first impressions only
Attractive and made me feel comfortable It was OK I did not really like it much

Question 8 - Decor- Thinking specifically now about the store: what did you think of the front counter?
Attractive and modern It was OK Thought could be better Did not Like

Question 9 - Decor- Thinking now about the chairs and tables inside the restaurant. How would you describe the seating arrangements
Excellent Good OK Poor

Question 10 - The quality of the meal- thinking about the quality of meal how would you rate the taste?
Excellent Good OK Poor

Question 11 - The meal value - Thinking about the meal you purchased for the price you paid what the best describes your opinion?
Great value for money Good value for money OK - about averaged these days Poor - a little expensive Overpriced

Question 12 - The menu selection- Thinking about the menu selection what best describes your opinion.
Excellent Good - I could find several menu items that i like Poor - not really a lot that i like

Question 13 - The menu boards - Thinking about the menu boards how did you find them in relation to making your selection.
Great happy and could find my selection easily, i like to have lots of choice. OK Poor, the menu boards made it difficult to find my selection, too many choices. I would have preffered a smaller menu with fewer choices and bigger pictures.

Question 14 - Menu selection assistance- thinking more about your menu selection please advise which best fits your experience
My choice of meal was easy I struggled at first but staff assisted me My menu selection was not easy and staff did not assist me OK

Question 15 - Cleaning- Thinking about the cleanliness of the store which best describes how you felt?
Spotless, very clean Clean, no ovious unclean areas OK - I noticed a few areas that need attention Poor - I feel cleanliness needs real improvement

Question 16 - Language- Thinking about your overall communication with the staff how best describes your experience
Staff understood your requests and their communication was clear Staff communication was ok. Staff struggled to communicate with you well Staff communication was poor

Question 17 - Cleaning- Thinking about the cleanliness of the store which best describes how you felt?
Good value for money - would continue to purchase in the future OK - would purchase from time to time Excellent Poor

Additional Comments

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